AndrewKoch.com

Love the Customer

Here at TheLadders, we are very focused on loving the customer. Our CEO, Marc Cenedella, used to do a lot of business in Japan, and he brought back this phrase: "Okyaku-sama wa kami-sama desu", which means "The Customer is God." We try to keep that in mind for everything we do.

The most visible way to see that is to interact with our fantastic Community group, as Rob O'Regan discovered this week:

The Right Way To Do Customer Service

Proactive, friendly customer service. No muss, no fuss. What a concept! I will certainly use their service again, and I will recommend TheLadders.com to my friends and colleagues. This is customer service done right.

Thanks for the kudos, Rob!

Posted by andrew at February 13, 2007 11:08 AM | TrackBack